dike win Terms and Conditions

These terms and conditions ("Terms") apply to the dike win platform and all its services. By browsing the dike win website, registering an account, or beginning to use any service, you are considered to have given your consent to these Terms.

These Terms constitute a legally binding agreement. If you do not agree with any term, please refrain from using our services. For any questions, you may contact our support team.

1.1 Changes to the Terms

dike win reserves the right to change, add to, or amend these Terms at any time. Continuing to use the service after changes take effect will be considered your acceptance of the new terms. You are advised to visit this page regularly.

1.2 Language and Interpretation

These Terms are written in Bengali. In the event of any ambiguity, dike win's interpretation shall be considered final.

To open an account on dike win, you must meet the following conditions:

• You must be at least 21 years of age.
• All information provided at the time of registration must be true, accurate, and complete.
• Each individual may operate only one account. If multiple accounts belonging to the same person are identified, all accounts will be closed.
• Opening an account in someone else's name or under a third party's identity is prohibited.

2.1 Identity Verification (KYC)

dike win may request documents for identity verification at any time. If verification is not completed, withdrawals or other features may be temporarily suspended. More information about this process is available in our Frequently Asked Questions (FAQ) section.

2.2 Account Security

It is your responsibility to keep your username and password completely confidential. If you become aware of any unauthorized use of your account, notify our support team immediately. dike win will not be liable for any loss resulting from unauthorized access to your information.

2.3 Account Closure

dike win reserves the right to suspend or permanently close any account for any reason, particularly for violations of the Terms, without prior notice.

dike win processes transactions only through designated mobile banking methods.

3.1 Deposits

• Minimum deposit amount: ৳200 (the same for all methods).
• Accepted deposit methods: bKash, Nagad, Rocket, Upay.
• No additional fee is deducted after a deposit is credited to the account.
• Deposited funds must come only from a payment method belonging to the same account holder.

3.2 Withdrawals

• Minimum withdrawal amount: ৳1,000.
• Accepted withdrawal methods: bKash, Nagad, Rocket, Upay.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals will only be sent to the same payment method used for the deposit.
• Identity verification must be completed before a withdrawal can be processed.

3.3 Suspicious Transactions

If any transaction appears unusual or suspicious, dike win reserves the right to investigate it and may temporarily suspend the activity of the relevant account if necessary.

dike win offers various types of bonuses and promotional offers. Each bonus has its own terms. Please read the relevant terms carefully before claiming any bonus.

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 20 times the bonus amount. For example: on a ৳1,000 deposit you will receive a ৳1,000 bonus, giving a total balance of ৳2,000, and you must wager ৳1,000 × 20 = ৳20,000 before withdrawing.

4.2 Other Bonuses

dike win runs the following regular promotions:

• Weekly dike win Reload: 30% of deposit, up to ৳8,000, wagering 18x; minimum deposit ৳200; once per week on any working day.
• dike win Slots Festival: 50% of deposit, up to ৳10,000, wagering 22x; minimum deposit ৳200; slots section only.
• Cricket Mania Bonus: 40% of deposit, up to ৳7,500, wagering 20x; minimum deposit ৳200.
• Birthday Special Reward: up to ৳2,000, wagering 10x; once during the birthday month registered on the account.

4.3 General Bonus Terms

• To withdraw winnings earned from a bonus, the specified wagering requirement must be met.
• A bonus cannot under any circumstances be withdrawn directly as cash.
• Multiple bonuses cannot be active at the same time unless the promotion's terms state otherwise.
• If misuse of any bonus is proven, dike win reserves the right to cancel the bonus and any associated winnings.

All games on dike win are operated under defined rules. In the event of any dispute related to a game, server logs and records will be considered final evidence.

5.1 Casino Games

The dike win casino section offers slots, live casino, baccarat, roulette, and other games. Each game has its own RTP and rules, which can be viewed on that game's page. The outcome of every game is entirely random and no result can be guaranteed.

5.2 Sports Betting

For sports betting, dike win accepts bets at the stated odds. Once a bet is confirmed, the odds cannot be changed. If an event is cancelled or postponed, bets will be settled in accordance with the applicable rules.

5.3 Technical Errors

If a technical error produces an abnormal result, dike win reserves the right to void the relevant bet or game. In such cases, the user will be refunded the original stake amount, but no additional claims will be accepted.

5.4 Prohibited Activities

The following activities are strictly prohibited:

• Using bots, automated software, or any artificial method to place bets or play games.
• Exploiting the bonus system to gain an unfair advantage through dishonest means.
• Collecting bonuses using multiple accounts.
• Colluding with other users to gain an unfair advantage.
• Deliberately exploiting any vulnerability in the platform.

The dike win VIP program is divided into three tiers: Bronze, Silver, and Gold. Each tier comes with a weekly cashback benefit.

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.7% weekly cashback.
• Gold: up to 1.0% weekly cashback.

Cashback is calculated based on the week's net loss (total losses minus total winnings). Example: a Silver tier member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.7% = ৳140 cashback.

VIP tier depends on active participation on the platform. dike win reserves the right to change or cancel VIP benefits.

dike win follows strict security policies regarding the collection, storage, and use of users' personal information. Full details of how your information is used can be found in our Privacy Policy.

7.1 Purpose of Data Use

• Account management and identity verification.
• Processing transactions and ensuring security.
• Complying with applicable legal obligations.
• Improving service quality and providing a personalized experience.

7.2 Data Security

dike win uses SSL encryption and industry-standard security measures to keep users' data secure. Personal information is not shared with third parties, although limited information may be shared when legally required or to prevent fraud.

dike win believes that gaming and betting should be an entertainment activity, not a source of financial pressure. We encourage users to play responsibly.

8.1 Self-Exclusion and Limit Setting

Users may set deposit limits, betting limits, or a temporary break on their own account. Contact our support team for assistance with this.

8.2 Minor Protection

No person under the age of 21 may use dike win's services. Parents and guardians are urged to ensure that minors in their care are not able to access this platform.

The dike win Android and iOS apps are available through official channels. These same terms and conditions apply to downloading and using the app.

The same rules that apply to the website also apply to all transactions, bets, and gaming activities carried out through the app. dike win will not be liable for any unintentional bets or transactions made through the app.

dike win will not bear any liability in the following cases:

• If a game or bet is affected by an internet disconnection or a technical problem with the user's device.
• For delays or errors in third-party payment methods.
• For losses arising from the user's own negligence or violation of the rules.
• If the service is disrupted due to unforeseen circumstances or events beyond our control.

dike win makes every effort to maintain service quality, but the service may be temporarily unavailable due to technical issues or maintenance. Notice will be given in advance where possible.

For any dispute or complaint, please first contact us via our 24/7 live chat or email support. The support team provides service in both Bengali and English.

11.1 Complaints Process

After a complaint is submitted, dike win will review it and attempt to resolve it promptly. Where necessary, the relevant game logs, transaction records, and other information will be reviewed.

11.2 Final Decision

In any dispute, dike win's decision shall be considered final. Answers to general questions about service rules are available in the FAQ section.

If you have any questions about these Terms or would like more information, please contact the dike win support team:

• Live Chat: 24 hours a day, 7 days a week.
• Email: [email protected]
• Language: Bengali and English.

To learn more about dike win, visit our About Us page, which has a detailed introduction to the platform.