dike win Privacy Policy
This document explains in detail how your personal information is collected, why it is stored, and how it is kept secure.
1 Introduction and Scope
dike win is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") applies to the dike win website, mobile app, and all related services ("Platform"). The purpose of this Policy is to clearly inform you about what information we collect, why we collect it, and how we handle it.
Before using our Platform, you are advised to read our Terms and Conditions, as they contain detailed information about user rights and responsibilities. This Privacy Policy complements those terms.
This Policy applies only to information collected through the dike win Platform. We are not responsible for the data collection practices of third-party websites or services.
2 What Information We Collect
2.1 Registration and Identity Information
When you create an account on dike win, the following information is collected:
- Full name (as per national identity card)
- Date of birth (for age verification — this platform is for users aged 21 and above)
- Mobile number and email address
- Password (stored in encrypted form)
- National ID number or passport number (for KYC verification)
2.2 Transaction Information
To process your deposit and withdrawal activities, we keep the following information:
- bKash, Nagad, Rocket or Upay account number (to complete transactions)
- Transaction amount, time and reference number
- Deposit and withdrawal history
2.3 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we keep:
- Play history, bet amounts and results
- Time spent on the Platform
- Preferred game categories and betting types
- Session information and login time and location (based on IP address)
2.4 Technical Information
Information collected automatically for the proper functioning of the Platform:
- Device type, operating system and browser information
- IP address and location data (country level only)
- Cookies and session tokens
- Page visit patterns and click data
3 Purpose of Using Information
dike win uses the collected information for the following purposes:
3.1 Account Management
Information is used to verify your identity, ensure account security and simplify the login process. It is also used to prevent multiple accounts and to assist with account recovery.
3.2 Processing Transactions
Transaction information is essential for correctly processing your deposit and withdrawal requests and for resolving any financial disputes.
3.3 Service Improvement
User preferences and behaviour are analysed to make the Platform more user-friendly and effective. Information also helps personalise game recommendations, bonus offers and promotional messages.
3.4 Responsible Gaming
We review information to provide appropriate support to any user who shows signs of risk in their gaming behaviour. Detailed guidelines on this are available in our Responsible Gaming section.
3.5 Customer Support
Relevant information is used during communication via live chat and email to resolve your issues quickly.
3.6 Fraud and Abuse Prevention
Automated systems are in place to detect unauthorised access, suspicious transactions and bonus abuse. Retaining this information protects the interests of all users.
4 Information Sharing and Disclosure
dike win does not sell your personal information to any third party. However, information may be shared in a limited way in the following circumstances:
4.1 Payment Processors
The minimum necessary information is sent to the relevant service provider to complete transactions through bKash, Nagad, Rocket and Upay. This information is used only for the specific transaction.
4.2 Technology Partners
Limited information is shared under contractual terms with technology service providers that support the operation of the Platform (such as server hosting and security analysis).
4.3 Legal Obligations
Information may be provided in accordance with applicable law in response to a valid order or investigation by a legal authority. In such cases, we disclose only what is strictly necessary.
4.4 Business Changes
User information may be transferred in the event of a business restructuring or acquisition. Users will be notified before any such change takes place.
5 Data Security Measures
dike win maintains multiple layers of security to protect your information:
5.1 Encryption
All data transmissions are encrypted using SSL/TLS protocols. Passwords are never stored in plain text — industry-standard hashing algorithms are used.
5.2 Access Control
Only authorised staff can access user information when required for specific job functions. Every access is logged and reviewed regularly.
5.3 Security Monitoring
Automated security systems monitor for suspicious activity around the clock. Alert mechanisms are triggered immediately in the event of unusual login attempts or access.
5.4 Server Security
User information is stored on secure servers and backed up regularly. Physical security measures are also in place at the data centre.
6 Cookies and Tracking Technologies
Cookies and similar technologies are used on the dike win Platform. Cookies are small data files stored in your browser.
6.1 Essential Cookies
These are necessary for the basic functionality of the Platform — such as maintaining login sessions, security verification and remembering language preferences. The Platform will not function correctly without these cookies.
6.2 Functional Cookies
These cookies are used to remember your preferences and provide a personalised experience — such as your preferred game category or display settings.
6.3 Analytics Cookies
These collect aggregate information about Platform usage to help improve the service. This information is generally analysed in anonymous form.
You have the option to disable cookies from your browser settings, but this may limit some features of the Platform.
7 Data Retention Period
How long your information is retained depends on the type of information and its purpose:
- Account information: For as long as the account is active and, after closure, for a set period as required by applicable law.
- Transaction information: A minimum of five years for financial disputes and audits.
- Gaming history: While the account is active and for a limited period after closure.
- Technical logs: Generally six months to one year for security review.
Information that is no longer needed is securely deleted or anonymised after the specified period.
8 User Rights
As a user of the dike win Platform, you have the following rights:
8.1 Right to Access Information
You may contact our support team to find out what information we hold about you.
8.2 Right to Correct Information
If any of your information is incorrect, please request a correction from the support team. Correcting certain account information may require KYC verification.
8.3 Right to Close Your Account
You may request account closure at any time. However, transaction-related information will be retained for a set period due to legal obligations.
8.4 Right to Withdraw Marketing Consent
If you do not wish to receive promotional messages, you can withdraw your consent via account settings or by notifying the support team. However, important transaction and security notifications cannot be stopped.
To exercise any of the above rights or to find out more, visit our FAQ section or contact the support team directly.
9 Protection of Minors' Information
dike win strictly provides services only to those aged 21 or above. Age is verified at the time of registration and minors cannot create an account.
If it appears that information belonging to a minor has been collected by mistake, that account is immediately closed and the relevant information is deleted.
10 Policy Changes and Contact
10.1 Policy Changes
dike win reserves the right to update this Privacy Policy at any time. For significant changes, users will be notified via their registered mobile number or email. Continued use of the Platform after a change is made will be considered acceptance of the updated policy.
10.2 Contact Information
If you have any questions or concerns about this Privacy Policy, contact us via our 24/7 live chat or email us at:
We provide support in both Bengali and English. Privacy-related requests are generally responded to within seven business days.
10.3 Effective Date
This Privacy Policy is effective from July 2025. Visit the relevant page to learn more about dike win.